Store & Service Policy
Refund & Cancellation Policy
Last updated: August 27, 2026
This policy explains how cancellations, rescheduling, refunds, and payment adjustments are handled for purchases from The Bark Side Canine Training. Program-specific written agreements or terms shown at booking or checkout may contain additional details. If a program-specific agreement conflicts with this general policy, the program-specific agreement controls to the extent permitted by law.
Discounts, Credits & Refund Calculations
Approved discounts and credits reduce the purchase price and have no separate cash value. Any approved refund is calculated from the amount actually paid after discounts and credits, under the applicable service agreement. A discount or credit is not refunded as cash and is not added back when calculating a refund.
For a package or program, any prorated refund or retained amount is based on the discounted net purchase price and the refund terms in the applicable agreement. The Heroes Discount is not separately applied to cancellation or no-show fees. When a percentage-based late fee applies to a discounted standalone booking, it is calculated from the net scheduled service price after the approved discount.
The Heroes Discount is not otherwise retroactive. If eligibility was verified on time and The Bark Side confirms that it failed to apply the approved discount, The Bark Side will correct the transaction record and any amount due or refund owed.
See the Heroes Discount terms for eligibility, covered services, exclusions, and stacking rules.
Multi-Dog Refunds
For household private training, refunds are based on the reserved training time rather than the number of dogs participating. For Board & Train or 4-Week Puppy Foundations involving multiple dogs, cancellations and refunds are calculated separately from each dog’s allocated net payment. Cancelling one dog does not automatically cancel or refund another dog’s service. See the Multi-Dog Training Terms for complete eligibility and discount details.
$30 Consultation + Mini Training Session
The $30 consultation includes an in-person evaluation and hands-on mini training session.
Customers may cancel or reschedule through the Customer Cabinet until 24 hours before the appointment. For changes within 24 hours, please contact The Bark Side Canine Training directly. Late cancellation, rescheduling, refund, or credit requests will be reviewed individually based on whether the consultation was delivered and any costs or reserved time already incurred.
Missed appointments without timely cancellation are treated as late cancellations and are reviewed under the same terms.
Consultation Credit
For consultations purchased after this term is published, a completed paid consultation qualifies for a one-time $30 credit toward the client’s first Board & Train, 4-Week Puppy Foundations, or Behavior Modification purchase made within 90 days after the consultation.
The credit is nontransferable, has no cash value, and is applied to the qualifying program price. Any refund for that program is calculated from the amount actually paid after the credit is applied.
Consultation clients who purchased before this 90-day term was published will be honored under the consultation-credit terms in effect when they purchased.
Individual Training Sessions
Individually purchased training sessions, including Private Lessons, Puppy Socialization & Environmental Exposure, and other standalone training services, may be canceled or rescheduled without a late fee when at least 24 hours’ notice is provided. A cancellation or rescheduling request made less than 24 hours before the scheduled start time, or a missed appointment without notice, is subject to a fee equal to 20% of the scheduled service price. If an approved discount applies to the scheduled service, the percentage-based fee is calculated from the net scheduled service price after that discount.
Private-training packages follow their package-specific terms: at least 24 hours’ notice permits penalty-free rescheduling; a late cancellation or no-show uses one package session and does not also create the standalone 20% fee. Board & Train, reservations, and other specialized services are governed by their applicable agreements and policies.
Private Training Packages
Private training packages are purchased for a defined number of sessions. Refund treatment for unused sessions, package savings, discounts, expiration dates, or transferred sessions will follow the terms disclosed at purchase or in any service agreement provided for that package. Sessions that have already been completed are not refundable.
Board & Train, 4-Week Puppy Foundations, and Behavior Modification
These programs reserve substantial trainer time, scheduling capacity, and individualized preparation. Any deposit, reservation payment, cancellation deadline, or nonrefundable amount will be clearly identified before payment or in the applicable service agreement.
Once a program has started, refunds are not automatic. Any request will be evaluated based on services already performed, time and resources committed, amounts already paid, and the terms of the applicable service agreement.
Payment Plans and Financing
Payments made through third-party services such as PayPal, Affirm, Afterpay, Klarna, or All Pet Card are also subject to that provider’s terms. If a refund or adjustment is approved by The Bark Side, processing time and the way the credit appears may depend on the payment or financing provider.
Approved refunds are processed manually to the original payment method. The time for the credit to appear depends on the payment or financing provider.
Customers remain responsible for obligations to a financing provider until that provider confirms any refund, cancellation, or account adjustment.
Digital Products and Merchandise
If digital training products or merchandise are offered, any product-specific return or refund terms shown on the product page or at checkout will apply. Digital products that have been delivered or accessed are generally not refundable except where required by law or where the product is materially defective or duplicated in error.
Physical merchandise return eligibility, condition requirements, return shipping, and time limits will be stated with the applicable merchandise offer.
How to Request Help
For a cancellation, rescheduling request, refund question, or payment issue, contact The Bark Side Canine Training at thebarksidetraining@gmail.com or 904-776-6703. Please include the purchaser’s name, service or order, and the reason for the request.
Nothing in this policy limits rights or remedies that cannot legally be waived under applicable law.